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Frequently asked questions

Is it possible to purchase goods in duty free stores in Russian Federation without departing?
You can purchase goods in duty free stores only departing from Russian Federation. In accordance with the current customs legislation of the Russian Federation, goods purchased in a duty free shop should be actually exported outside the customs territory of the Customs Union of the EAEC.
Is it possible to make purchases in duty free stores in Russian Federation while departing to Belarus, Kazakhstan, Armenia, Kyrgyzstan?
For customers departing for Belarus, Kazakhstan, Armenia, Kyrgyzstan is impossible to buy goods in duty free stores. These countries are the members of Customs Union of EAEC.
Is it possible to make purchases in duty free stores on arrival to Russian Federation?
Yes, from 01.03.2019 on arrival in the Russian Federation, you can purchase goods in specialized Duty Free stores.
Is it possible to pay by card or in foreign currency in cash?
RegStaer stores accept payment in credit cards of major payment systems: Visa, MasterCard, American Express, UnionPay, JCB. Cash payments can be made in currencies: Russian rubles, US dollars, euros, Swiss francs. The rate of the conversion is internal.
What are the warranty terms for the product and the terms of the warranty service?
Warranty periods for the goods are indicated in the warranty card issued upon receipt of the goods. Warranty services for goods covered by the manufacturer's warranty are made at authorized service centers. A list of goods and service centers is included in the warranty card.
Are there any restrictions on the amount or quantity of the goods purchased in duty free stores?
It is necessary to take into account the restrictions on the import of goods, established by the legislation of import of goods in the country of arrival and the final destination.
What are the working hours of your stores?
All our stores are opened 24/7.